Fernclay wants this store to be usable by everyone, including people who browse with a screen reader, a keyboard, magnification, or reduced motion settings.
Our target
We use the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA as our target. To be clear about what that means: it is a standard we are working toward, not a certification we hold and not an audit we have passed. No third party has assessed this site. As gaps are found, they get fixed.
What has been done
- Alt text on product images. Product photographs carry descriptive alternative text naming the plant and what is shown, rather than a file name or a keyword string.
- Keyboard navigation. Navigation, product options, and the checkout can be reached and operated with a keyboard alone, with a visible focus indicator so you can see where you are.
- Colour contrast. Body text, buttons, and form labels are checked against the WCAG AA contrast ratios so text stays readable at default sizes.
- Structure. Pages use real headings in order, real lists, and real link text, so a screen reader can move through a page by heading instead of reading everything in sequence.
- Information in text. Care details, pot size, and pet safety are written out in text on each product page rather than baked into an image, so they can be read aloud, enlarged, or translated.
- Forms. Form fields have visible labels, and error messages say what went wrong in words.
Known limits
Parts of this store are provided by third parties, including the Shopify checkout and any apps in use. We do not control their code and cannot guarantee their accessibility, though we do choose components with accessibility in mind where there is a choice. Older content may also lag behind the current standard. If you find something, we would rather hear about it than not.
Reporting a barrier
If any part of this store is difficult or impossible for you to use, tell us through the contact form. It helps if you can include the page you were on, what you were trying to do, and what happened instead, plus the browser or assistive technology you use if you know it. Replies come within 1 to 2 business days.
If something blocks you from completing an order, say so in your message and we will help you place it another way. Nobody should have to fight a website to buy a fern.